What to Do When a Moving Company Steals Your Stuff?

TLDR;

If a moving company steals your stuff, immediately document everything, file a police report, and report the incident to federal agencies like FMCSA. You can also take legal action and use online platforms to pressure the movers into returning your belongings.

How to Tell If You're Dealing With a Rogue Moving Company

Recognizing a scam early can prevent the nightmare of stolen belongings. Here are common signs you're dealing with rogue movers:

• No USDOT number: Legitimate movers must be registered with the Department of Transportation.
  
• Vague or non-binding estimates: Fraudulent movers often avoid binding contracts so they can demand more later.
  
• Last-minute upcharges: Sudden demands for more money before delivery is a major red flag.
  
• Movers hold items hostage: They refuse delivery unless you pay inflated fees.
  
• No physical address: A real moving company has a verifiable location and company name.
  

Immediate Steps to Take if a Moving Company Stole Your Stuff

If you believe your belongings have been stolen, time is critical. Here's what to do:

Document Everything Immediately

Start creating a paper trail. You’ll need evidence for reports and legal action.

• Take photos of:

• Moving contracts
  
• Inventory lists
  
• The movers, their truck, and license plates

• Collect all receipts, communication logs, and payment confirmations
  
• Write down every detail while it’s fresh in your mind
  
  

Contact the Moving Company in Writing

Communicate in writing to ensure there’s a record.

• Email or send certified letters to demand the return of your belongings
  
• Request a response within 48 hours
  
• Save copies of all correspondence
  
  

Call Local Authorities

This is no longer just a customer service issue—it’s theft.

• File a police report immediately
  
• Explain the situation clearly: what was taken, by whom, and when
  
• Provide all supporting documents and evidence
  
  

Notify Your Insurance Provider



• If you purchased moving insurance, initiate a claim right away
  
• Some renters and homeowners insurance policies may also offer coverage
  

Reporting the Theft to Consumer Protection Agencies

Several government agencies handle moving company theft. Here's where to go:

Contact FMCSA (Federal Motor Carrier Safety Administration)

• File a complaint through the National Consumer Complaint Database (NCCDB)
  
• FMCSA investigates interstate movers who violate federal laws
  
• Keep your USDOT number and mover details handy
  
  

Submit a BBB Complaint

• File a complaint with the Better Business Bureau
  
• Public reviews and complaints can pressure rogue companies
  
  

File with the American Moving & Storage Association (AMSA)

• If your mover is a member, AMSA may help mediate the dispute
  
  

Report to Your State's Attorney General

• Most AG offices have consumer protection divisions
  
• These complaints may trigger broader investigations
  

Legal Remedies: Can You Sue a Moving Company for Theft?

Yes, legal action is possible if movers stole your belongings.

• Small Claims Court: Ideal if the stolen value is under your state’s limit (usually $5,000–$10,000)
  
• Civil Lawsuit: For high-value theft or emotional distress
  
• File a police report and use that to support your legal claim
  
• Work with an attorney if the case is complex or items are irreplaceable
  
  

Tip from Movers Near Me: Always review your contract—many movers include clauses that limit liability. Know your rights.

How to Use Social Media and Reviews to Pressure Rogue Movers

Never underestimate the power of public attention.

• Leave detailed reviews on:
  
  
• Google Reviews
  
• Yelp
  
• Better Business Bureau
  
• Reddit moving scam threads
  
  
• Share your story with local news stations
  
• Tag the company in social media posts
  
  

This often forces rogue movers to respond or return stolen items to avoid bad PR.

Emotional Coping Tips After a Moving Scam

Moving is stressful enough—being scammed adds emotional damage.

• Talk to others who’ve experienced similar scams (Reddit, support forums)
  
• Seek mental health support if anxiety or anger becomes overwhelming
  
• Lean on your community: friends and family may help recover or replace items
  
  

At Movers Near Me, we’ve helped customers emotionally recover from terrible experiences with rogue movers. You’re not alone.

How to Avoid a Moving Scam in the Future

Prevention is your best defense.

Checklist to Avoid Moving Scams

• Verify USDOT registration at FMCSA's website
  
• Ask for a binding estimate in writing
  
• Never pay in full upfront
  
• Review their address, phone number, and licensing
  
• Search for complaints or lawsuits online
  
• Read reviews carefully and check multiple platforms
  
• Compare at least 3 companies before booking
  
  

Sample Red Flags to Watch For



• Movers won’t do an in-person or virtual walkthrough
  
• Their quote is far lower than competitors
  
• They request cash-only payments
  

FAQ - Your Rights and Next Steps if Movers Steal Your Belongings